Frequently Asked Questions

FCL (Full Container Load) means your cargo occupies an entire shipping container, while LCL (Less than Container Load) means you share container space with other shippers. FCL is typically more cost-effective for large shipments, while LCL is ideal for smaller volumes.

Ocean freight transit times vary by route. Typical times include: Asia to Europe (20-35 days), Asia to North America (15-25 days), Europe to North America (10-20 days). These times exclude customs clearance and inland transportation.

Essential documents include: Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, and any specific permits or certificates required by the destination country. Our team helps prepare all necessary documentation.

Yes, we specialise in project cargo and heavy lift shipments. We have experience with machinery, industrial equipment, and oversized cargo requiring special handling, permits, and routing.

Cargo insurance protects your goods against loss or damage during transit. While not mandatory, we highly recommend it for valuable shipments. We can arrange comprehensive coverage through our insurance partners.

Customs clearance is the process of getting approval from customs authorities to import or export goods. Typical clearance times range from 1-5 business days, depending on the country, cargo type, and documentation completeness.

Incoterms define the responsibilities between buyer and seller in international trade. Common terms include FOB (Free on Board), CIF (Cost, Insurance, and Freight), and DDP (Delivered Duty Paid). We help you choose the most suitable terms for your shipment.

Customs duties are calculated based on the HS (Harmonised System) code of your goods, their declared value, and the destination country's tariff rates. Additional taxes like VAT may also apply. We provide duty estimates before shipping.

If customs holds your shipment, we immediately investigate the reason and work to resolve any issues. Common causes include missing documentation, valuation queries, or random inspections. We keep you informed throughout the process.

Yes, we assist with ATA Carnet applications for temporary exports such as trade show exhibits, professional equipment, and samples. This allows duty-free temporary importation in participating countries.

Shipping costs depend on factors including cargo weight/volume, origin/destination, service type, and current market rates. We provide detailed quotes including all charges such as terminal handling, documentation, and customs clearance.

We accept bank transfers, letters of credit, and for established clients, credit terms. Payment terms are typically 30 days from invoice date for regular customers, with advance payment required for new clients.

No, we provide transparent pricing with all known charges included in our quotes. However, some charges like demurrage, detention, or additional customs inspections may occur and will be communicated immediately.

Yes, we offer competitive rates for regular shippers and volume commitments. Our account managers work with you to develop customised pricing based on your shipping patterns and volumes.

We typically quote in EUR for international shipments, but can provide quotes in USD, GBP, or other major currencies upon request. Exchange rate fluctuations may affect final charges.

You can track your shipment using our online tracking system with your booking reference number. We also provide regular email updates at key milestones including departure, arrival, and customs clearance.

Our tracking updates include vessel/flight details, departure and arrival times, customs status, and any delays or issues. You'll receive notifications for all major milestones in your shipment's journey.

Yes, we offer SMS notifications for critical updates such as departure, arrival, and delivery. This service can be activated when booking your shipment or by contacting our customer service team.

If your shipment is delayed, we'll notify you immediately with the reason and revised timeline. Our team works proactively to minimise delays and find alternative solutions when necessary.

Our delivery estimates are based on historical data and current conditions. While we strive for accuracy, factors like weather, port congestion, and customs processing can affect actual delivery times.

We handle all types of cargo including general merchandise, machinery, agricultural products, textiles, electronics, and project cargo. We have expertise in both hazardous and non-hazardous materials.

Yes, we offer comprehensive door-to-door services including pickup from your facility, export customs clearance, international transportation, import customs clearance, and delivery to the final destination.

Absolutely. We offer express services including air freight for urgent shipments and priority handling for time-critical cargo. Our team coordinates closely to meet your deadlines.

Yes, we offer secure warehousing facilities at key locations for temporary storage, consolidation, and distribution services. Our warehouses are equipped with modern security and inventory management systems.

We provide services to and from over 100 countries worldwide. Our primary focus is on trade routes between Europe, Asia, Africa, and the Americas, with particular expertise in Ukrainian and regional markets.